Shipping Policy
Last updated: October 26, 2026
EVO TRADE DIRECT is committed to making online shopping clear and convenient. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
FREE U.S. Shipping
On eligible orders over $50
1–3 Business Days
Target fulfillment time window
3–7 Business Days
After dispatch for domestic U.S. orders
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1. Shipping Locations
EVO TRADE DIRECT plans to fulfill orders through warehouses located in the United States and to offer shipping within the United States. Available destinations and applicable restrictions will be confirmed during checkout.
2. Shipping Costs
We offer free standard U.S. shipping on eligible orders over $50, subject to the terms displayed at checkout.
Orders that do not qualify for free shipping may be subject to shipping charges. Before completing your purchase, review the shipping method, shipping charges, and order total shown at checkout.
3. Order Processing Time
Our target order processing time is 1–3 business days after an order has been placed and payment has been authorized or accepted.
Processing time covers order review, preparation, and handling before dispatch. It is separate from delivery time after dispatch.
Orders placed on weekends or U.S. public holidays may begin processing on the next business day. Processing may take longer if an order requires verification, an item becomes unavailable, or an unforeseen fulfillment issue occurs.
4. Estimated Delivery Time
Our target standard delivery estimate is 3–7 business days after dispatch for eligible U.S. orders.
Delivery estimates are not guarantees. Actual delivery may vary because of carrier operations, weather, peak-season demand, address issues, or other circumstances outside our reasonable control.
5. Order Confirmation and Tracking
After you place an order, we will send an order confirmation to the email address provided at checkout. Tracking information will be provided when available and may take some time to appear after the carrier receives or scans the package.
6. Shipping Delays and Out-of-Stock Items
If we learn that we cannot ship your order within the applicable promised timeframe, we will provide the notice and options required by applicable law.
7. Incorrect Addresses and Failed Delivery
Please provide a complete and accurate shipping address and review it before completing your purchase. Customers are responsible for providing accurate address information.
If a package cannot be delivered or is returned to us, please contact us for assistance. Any reshipping charges or available next steps will depend on the circumstances and applicable law.
8. Lost, Damaged, or Incorrect Orders
If your order appears lost, arrives damaged, or contains the wrong item, contact us promptly at info@evotradedirect.com. Include your order number, a description of the issue, and photographs where useful.
9. Cancellations Before Shipment
If you need to cancel an order, contact us as soon as possible at info@evotradedirect.com with your order number. We will try to stop processing the order before it is handed to the carrier, but cancellation cannot be guaranteed once fulfillment or dispatch has progressed.
10. Contact Us
Phone
+1 307-278-4756
Mailing Address
312 W 2nd St Unit #A4830
Casper, WY 82601
United States
This address is for mailing correspondence only. Please contact us before sending any merchandise; it is not an authorized return location unless we specifically confirm that in writing.
11. Applicable Rights
This policy explains our standard shipping practices. It does not limit consumer rights that cannot be waived under applicable federal, state, or local law.